General Lice Questions
What are head lice?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
What do head lice look like?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
What are nits (lice eggs)?
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What’s the difference between lice and dandruff?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Do lice prefer clean hair or dirty hair?
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Can adults get lice too?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Can lice live in eyebrows or eyelashes?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Symptoms and Diagnosis
Does itching always mean I have lice?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
What’s the best way to find live lice?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
Can you have nits without having live lice?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How long can you have lice before noticing?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
What are the most common signs of head lice?
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School, Daycare, and Social
Can my child go to school if they have lice?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
What are “no-nit policies” and do they work?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
Should I tell the school if my child has lice?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How do I prevent lice spreading in a household?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How do I avoid reinfestation during sleepovers?
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Safety and “What NOT to Do”
Is it safe to use lice treatments on toddlers or infants?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Can I use lice shampoo more than once in a day?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
Are essential oils safe for lice treatment?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Is it safe to use bleach, kerosene, or bug spray for lice?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Can I use heat tools (straighteners/blow dryers) to kill lice safely?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.